About Us
FRA is a nationwide leader in restoration services, specialising in water and flood damage, fire and smoke damage, mould remediation, odour control, trauma & crime scene remediation, and the recovery of clandestine methamphetamine labs.
With over 100 years of collective know-how in restoration, we’re armed with IICRC accreditation, ready to deploy the latest tech and techniques to bring commercial and residential properties back to life. No job is too big or small for us.
Headquartered in Braeside, Victoria, FRA employs over 150 staff across Australia in New South Wales, ACT, Victoria, Queensland, Tasmania and soon to come WA!
We operate round the clock, 24/7, 365 days a year nationwide to provide emergency services.
OUR ROLE
• Assess and report on damage caused from events, determining the relationship between the event and the resulting damage within our areas of qualification
• Provide professional mitigation services to prevent further unnecessary damage
• Restore property and contents effectively and efficiently to minimise the cost of repair and replacement
• Perform all work above industry standards and guidelines to provide guarantee and warranty to our clients.
OUR COMMITMENT
• Transparent and consistent communication to our clients within direction of our insurers
• FRA warrant our work to ensure customer confidence in the services we provide
• Systematic response using the latest innovative technologies and systems
• Customer service is paramount, and our clients can be assured they will always be communicated with at any time and during any event
• FRA comply with the guidelines governed by the (IICRC).
DISASTER RECOVERY EXPERTS SERVICES
• Emergency Flood Response
• Water Damage Restoration
• Flood Response and Recovery
• Fire Restoration
• Mould Remediation
• Clandestine Drug Lab Recovery
• Insurance Claim Management
• Desiccant Drying
• Electronics & Media Restoration
• Large Loss Response
• Odour Eradication
• Contents Restoration
• Electronic & Mechanical Recovery Services
• Dry Ice Blasting
• Furniture Restoration
• Trauma & Crime Scene Remediation
• Thermal Imaging & Reporting
• HVAC Hygiene Services
INDUSTRIES SUPPORTED
• Commercial Entities
• Industrial Facilities
• Real Estate Industry
• Government Facilities and Local Councils
• Retail Industry
• Healthcare Facilities
• Power & Energy
Mission Statement
FRA strives to be the premier restoration company in Australia by delivering excellent outcomes and service, using innovation and technology to constantly challenge the status quo.
Our Values
TEAMWORK: We support each other, because together, we are stronger.
DIVERSITY: Our differences matter and allow us to grow.
LOYALTY: We will look after you. We won’t let you down, in your time of need.
INTEGRITY: We take ownership and responsibility with care and respect.
GROWTH & LEARNING: By challenging ourselves and continually expanding our knowledge, we transform into our best selves.
ACCOUNTABILTY: We continually assess our performance, welcome feedback, and pursue constant improvement.
